Privacy Policy

This Privacy Policy describes how Ayla’s Shop (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when you use our website. We are committed to protecting your privacy and handling your information in a secure and responsible manner.

1. Information We Collect

To provide you with our services, we collect various types of information from you.

Personal Information You Provide

When you place an order, create an account, or contact us, you voluntarily provide us with personal information, including:

Your name
Your phone number
Your email address
Your delivery address within Jordan

Payment Information

We use a secure, third-party payment processor to handle all credit card transactions. We do not store your full credit card details on our servers. Your payment information is securely collected and processed directly by our payment partner to complete your purchase.

Usage and Technical Data

We may automatically collect certain information about how you access and use our website, such as your IP address, browser type, operating system, and the pages you visit. This helps us understand how to improve our website and your shopping experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: To process your purchases, confirm your orders, and arrange for same-day local delivery to your address in Jordan.
Communication: To send you updates about your order status, respond to your inquiries, and provide customer support via Facebook, email.
Website Improvement: To analyze website usage and trends to enhance our services, product offerings, and overall user experience.
Marketing (with consent): If you opt-in, we may use your email address to send you promotional information about new products or special offers. You can unsubscribe at any time.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Sharing Your Information

We will never sell or rent your personal information to third parties. We only share your information with trusted partners to perform specific services on our behalf.

Delivery Partners: We share your name, phone number, and delivery address with our reliable, local delivery partners to ensure your order reaches you promptly and accurately.
Payment Processors: We share your payment information with our secure payment partners to process your transactions.
Service Providers: We may share data with service providers who help us operate our website, such as hosting and analytics companies.

4. Your Rights and Choices

You have the right to access, correct, or request the deletion of your personal information. If you have an account with us, you can log in to update your information at any time. For other requests, please contact us using the details below.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use a combination of physical and technical safeguards, including SSL encryption, to ensure your data is handled securely.

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our site. You can disable cookies in your browser settings, but this may affect certain features of the website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “last updated” date at the top of the page. Your continued use of the website after any changes signifies your acceptance of the updated policy.