Delivery

Need it today? We've got you covered

We offer professional same-day delivery across Jordan. Our reliable delivery methods ensure your order is handled with care and brought securely to your doorstep, so you get what you need without the wait.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Terms of Return and Refund

Please be advised that due to the hygienic and sensitive nature of the products sold on this website, we maintain a strict no-return and no-exchange policy. This is to ensure the health and safety of our community.

A refund may be authorized only under the following conditions:

The product was damaged in transit.
An incorrect item was dispatched.
An item was missing from the order.
The product’s packaging or seal was compromised upon arrival.

To be eligible for a refund, customers must report the issue to our support team within 48 hours of delivery, providing all necessary documentation, including photographic evidence. All claims will be reviewed, and approved refunds will be processed accordingly.

FAQs

How long does delivery take and how much does it cost?

We are proud to offer same-day delivery for all orders placed within Amman before 5:00 PM. For orders placed in other governorates across Jordan, delivery is typically within 24-48 hours. Delivery fees are calculated based on your location and will be clearly displayed at checkout before you confirm your order.

What is your return and exchange policy?

For the health, safety, and hygiene of all our customers, we do not accept returns or exchanges on any products due to their sensitive nature. This ensures every item you receive is new and safe.

However, if you receive an item that is incorrect, damaged, or has a broken seal, please contact our customer service team within 24 hours of delivery with your order number and a photo of the issue. We will gladly arrange for a full refund or a replacement.

Are all your products authentic?

Absolutely. We guarantee that 100% of our products are authentic and original. We source our entire collection directly from official brand manufacturers and authorized, certified distributors. Your health and trust are our highest priorities.

Do you sell prescription medications?

Currently, our website specializes in a wide range of over-the-counter (OTC) medicines, high-quality supplements, medical devices, and personal care products. At this time, we do not process or dispense prescription-only medications.

How can I get help with my order or ask a product question?

Our customer care team is here to help you! The best way to reach us is via Facebook page for a quick response.